“Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren�t just satisfied, they�re so shocked that they tell strangers on the street how good you are.”
– Jack Welch*
“Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren�t just satisfied, they�re so shocked that they tell strangers on the street how good you are.”
– Jack Welch*
